RETURN POLICY
You may return products to us for a refund of your purchase price minus
5% when you notify us within 7 days of receiving your order. You may also exchange goods within the 7 days as well. Rain
ponchos have a 25% restocking fee and large orders may have to be
calculated individually based upon the item and our suppliers
restocking fee. Any items meant for consumption such as food, beverage, medicinal and supplemental products are not returnable. Refund amount does not include shipping charges. Items
must be unopened, in new condition, and returned in original shipping
containers. If we receive a return that does not follow these
requirements, we may have to charge more for the return. Please allow us up to 3 weeks to process your return. Please contact us via email at loree@campingsurvival.com
SHIPPING POLICY
When placing your order, you will notice the following statement in the
billing information page of the order process "Shipping may be added to
your order. For terms, see the Info page." This is because the Yahoo
shopping system that we rely on for our shopping cart system will not
charge shipping properly all the time. If UPS does not offer certain
services to your area, it could throw off the charges. We may contact
you if your shipping charges are obviously too low.
SHIPPING TIMES: Most, but not all orders leave our warehouse within 1-7 business days. Allow time from the day we ship for UPS or the USPS to deliver it to you from Upstate NY. Please call for rush orders before 2:00 Eastern time. That means that some items, to some locations could take two weeks or more. Remember, we're a 50 year old family run business, so feel free to call us for a rush. We can get most of our items out the same day and use next day air and get it to you tomorrow, but you need to call before 2:00 Eastern time.
If you are placing an order for the holidays please consider before
you place the order that all of our 20,000 products may not be able to
get to you in time. Most orders leave our warehouse within 1-7 business
days. Allow time from the day we ship for UPS to deliver it. Please
call for rush orders."
SHIPPING RATES: If you notice that the shipping rate seems high, feel free to contact us (before we charge the card and ship the order) and we will re-evaluate the shipping charge that our web site calculated for your order.
